Welcome to our policies page. We reserve the right to change the policies within, and ask that all guests follow them for their enjoyment, and ours. We look forward to hosting you in Wakefield.
We offer an online reservation system for your convenience. If you are unable to book online, please call us at 819-720-0222 or toll free 1-844-720-0222.
At Belle de Nuit Wakefield Inn, our goal is to make sure all our guests have an enjoyable time. We’ve assembled a policy we hope is both fair to our guests, and fair to our establishment. Your peaceful enjoyment is a key priority. Please review our Reservation Policy prior to making a reservation:
All bookings are in Canadian dollars, and are subject to provincial and federal taxes. These taxes will be listed at the end of your reservation process. Room rates are for 2 guests unless otherwise specified. All additional occupants will be required to pay $40 each per night. Children age three or under are considered infants and stay with us free of charge.
We generally only have a 1 night minimum booking policy. However during certain long weekends you will notice a 2 day booking policy. This policy is only enforced for Canada Day , The first long weekend in August, Labour Day, Christmas and New Years.
You must be 20 years of age with a valid credit card to make a booking. When making your online reservation you will be asked for the following:
Name, mailing address, phone number, credit card information, desired dates, desired room, number of occupants, arrival date/time
If you reserve your room less than 15 days before arrival, we require you to pay 100% of the booking in advance as it can be difficult for us to accommodate last minute cancellations with so few rooms. Guests reserving more than 14 days before check-in will only be required to pay a 50% deposit at the time of their reservation, and will be charged the balance (50%) upon checking in. Please see our cancellation policy with regards to which portions of your deposits can be refunded and under which circumstances.
We would be happy to host stays longer than 7 nights. Please contact us directly for any stay over 7 nights in duration. We offer discounts on longer stays and are happy to discuss this with you over the phone at 819-720-0222 or toll free 844-720-0222.
- Belle de Nuit Wakefield Inn is a non-smoking establishment including on our terraces and verandas. Smoking is allowed in our parking lot. If after your stay we smell smoke in your room, we will be required to charge $500 to your credit card to pay for the required deep cleaning.
- No pets please, but we can recommend excellent kennel’s close by.
- We attempt to maintain a relaxing environment for all of our guests. Please help us keep the common areas peaceful.
- We are not responsible for any lost or stolen personal articles during your stay.
- Replacement costs for stolen, damaged, or stained linen/towels (damaged by oils, creams, wine, etc.) will be added to your room cost.
- Please no visitors in the Bed and Breakfast after 8pm. Guests may visit between 9am and 8pm.
- In the winter we require guests to remove their outdoor footwear before entering the rest of the building. We encourage you to bring a pair of indoor shoes during this time.
- While the rooms are soundproofed, please make as little noise outside as possible between 10pm and 7am.
- Our beautiful common area includes a gas fireplace, board games, free Wi-Fi, cards, and books available for everyone to use.
Room Cleaning and Cleaning Fees
Your room will be carefully cleaned before your arrival. We do not provide daily cleaning of rooms, however your room will be refreshed daily on stays of 3 nights or less (and twice during week-long stays) We can provide clean towels during your stay upon your request. The cleaning of your suite at the end of your stay is included in your total. However any room having suffered undue wear and tear due to cooking, stains, smoking (which is prohibited) or pets (also prohibited) will be charged an additional deep cleaning fee. This can be from $100 to $500 depending on the level of cleaning required. Thank you for your understanding.
We live on site and love interacting with guests, but we do not operate a 24-hour front desk. Room doors function with coded locks, and these 4 digit codes will be provided to you upon checking in. In the event that you cannot check-in during our designated times, you may contact us via email or phone to notify us of a late arrival. In this instance we will email you your door code for your convenience.
Standard check-in time: 4pm to 7pm
Standard checkout time: 11am
If you contact us we will attempt to offer some flexibility on these times. After 9pm we must consider a guest as a “no show” and charge the room in full. Should you anticipate arriving later than 9pm, please notify us to guarantee that your room will be held.
Late Checkout or Early Check-In
We offer a $20 upgrade during your online booking for 2 hours of late checkout or early check-in. If you are going to be delayed we kindly ask that you call toll free 1-844-720-0222 to notify us of your arrival time. We will make arrangements with you for check-in over the phone. As we are a small business, we do not run a 24 hour front desk, we thank you for your understanding. This upgrade is non-refundable.
At Belle de Nuit we offer a delicious complimentary in-room breakfast, it will be waiting for you in your fridge. Please visit your breakfast page for details on what we serve for breakfast. Contact us at firstname.lastname@example.org with your name and stay dates to notify us of any food allergies. We will attempt to accommodate them whenever possible.
Forms of Payment
We accept Visa or MasterCard online, and e-mail money transfers for guests bookings over the phone. Upon check-in you may pay the rest of your balance with Visa, MasterCard, or cash.
Cancellations / Shortened Stays
Unlike a large hotel, cancellations have a significant impact on our day-to-day operations since it is unlikely that we will be able to rebook your room on short notice as we only have 5 rooms. It is for this reason that our cancellation policy depends on how much notice is provided to us. We will consider making some exceptions on a case-by-case basis, but in general our policy is:
If you cancel your room 14 days or less before your arrival, sadly we cannot refund your stay. You will be charged your booking balance in full. However if we are able to rebook your room, we may then refund a portion of your room on a case-by-case basis, less our $45 cancellation fee per room and per night.
If you cancel your room 15 days or more before arrival, we will refund your booking total, minus a 45$ booking fee per room and per night. We also accept room transfers if you can find a friend or family member who would like to come visit the splendours of Wakefield in your place.
If you have rented our establishment for a private event or have rented 3 or more rooms we can only refund your booking if you cancel more than 28 days before your arrival. This was chosen because of the large impact cancelling group reservations has on a small inn like ours. If you are able to cancel more than 28 days before checking in, we will only deduct a 45$ fee per room and per night of your booking. As always we will attempt to rent out any cancelled reservations to other guests, in which case we will be able to proceed with a refund (less our $45 cancellation fee). Note that groups booking Belle de Nuit will receive detailed group instructions by email.
We highly recommend purchasing travel insurance to avoid any unexpected travel cancellations.
Hot Tub Access
Hot tubs are to be used between the hours of 7am and midnight, and we ask that you enjoy them quietly after 9pm in keeping with the serenity of the site and with respect for our neighbours. For health and safety reasons, all guests must wear swimsuits in the hot tubs. Additionally children under the age of seven cannot use the hot tubs. We ask that you please close the cover after each use.
We hope that you enjoy the use of our pool. Pool hours are specified in the lobby and depend on the season. Supervision of children is compulsory at all times, and we request no running around the rocks or pool. In addition, no glassware or food/beverage is allowed in the pool area.
We offer numerous discounts to help offer you an affordable and memorable stay. Sunday through Thursday we offer our best rates for our gorgeous suites. We also offer 15% off for stays of 7 nights or more.
Children age three or under stay with us free of charge. Please be sure that the room you select has enough beds to fit your family’s needs. Cribs or playpens are available for rooms upon request and based on availability.
Groups and Events
Our Wakefield bed and breakfast is the perfect place to host a small wedding, Christmas party, or to run your quarterly business meeting. Reserve all five units and enjoy unlimited access to the common area and outside patios for your event. Catering can be arranged upon request. As a licensed B&B, we also reserve the right to serve alcohol to your guests. Please call us for arrangements (including corking fee and drink prices).