FAQ

A:Our reservation system contains this information.
It taked precedent over any cost, options, and rates related information found in our website which cannot be updated quite as often. Any question? Do not hesitate to call us at (819) 720 O222

A:We offer an online reservation system for your convenience. While making your online reservation you will be prompted to select your check-in date, check-out date, and number of guests before selecting your room. If one of your dates is sold out, our online system will not be able to accommodate your check-out date.

Packages and add-ons are added in the booking system after you've selected your room(s).

For last minute bookings or if you are unable to book online, please call us at 819-720-0222. We look forward to hearing from you!

A:Please call us at 819-720-0222 and we will confirm your reservation and resend your itinerary. You may also email us at reservations@belledenuit.ca

A:We accept Visa or MasterCard online and email money transfers for those booking over the phone.

A:If you reserve your room less than 8 days before arrival, we kindly ask that guests pay 100% of the booking in advance as it can be difficult for us to accommodate last minute cancelations with so few rooms at our disposal. Guests reserving more than 7 days before check-in will only be required to pay a 50% deposit at the time of their reservation, and will be charged the balance (50%) the day of your arrival.

A:We highly recommend purchasing TRAVEL INSURANCE to avoid any unexpected costs linked to travel cancellations.

Unlike a large hotel, cancellations have a significant impact on our day-to-day operations since it is unlikely that we will be able to rebook your room on short notice as we only have 6 rooms. It is for this reason that our cancellation policy depends on how much notice is provided to us.

Our policy applies to our commission free reservation site, ThinkReservation. It is:

If you cancel your room 7 full days (168 hours) or less before your arrival, sadly we cannot refund your stay. You will be charged your booking balance in full. However if we are able to rebook your room, we will refund your reservation, less our cancellation fee of $ 50 per room and any rebate we had to grant to re-rent your suite.

If you have rented our establishment for a private event or have rented 3 or more rooms we can only refund your booking if you cancel more than 21 days before your arrival. This was chosen because of the large impact cancelling group reservations has on a small inn like ours. If you are able to cancel more than 21 days before checking in, we will only deduct a $50 fee per room in your booking.
If you cancell less than 21 full days from the starting day of your stay, as always we will attempt to rent out any cancelled reservations to other guests, in which case we will be able to proceed with a refund (less our $50 cancellation fee per room and per day, and any rebate granted to re-rent the suite).
Note that groups booking Belle de Nuit will receive detailed group instructions by email.

A:Check in time is 4:00pm to 7:00pm, and our check out time is 11:00am. We do offer convenient upgrades for both (late check-out and early check-in.

We're a small family-run business. We live on site and love interacting with guests. That means when you need a local recommendation or help with some activity ideas, we're there for you. But it also means we don't run a 24/7 check-in desk. To be able to accommodate late arrivals after 7pm, we ask that guest please add our "late arrival upgrade" during their reservation. This upgrade allows us to staff for a late arrival, or make sure we can provide you what you need for check-in.

A:You may purchase an extra 2 hours of late check-out or early check-in during your online booking. This add-on is non-refundable. You can also request it at the front desk when you check in, and we will apply it to your invoice. Enjoy the convenience of sleeping in!

A:You will find the password on your fridge

A:We have plenty of complimentary parking for cars and small trucks with plugs for heating in the winter. We are not liable for any damage that vehicles may sustain in the parking lot. Please do not park in the street as it is too narrow for this.

A:No we do not. There may be times where a two night minimum is required.

A:All suites feature complimentary Wi-Fi, Smart TV's that are Netflix compatible, in room kitchens, and room refreshing. We also have alarm clocks with USB ports to charge your mobile devices. Each suite also has different luxury amenities for your comfort; please see our Rooms page for descriptions of each themed suite.

A:Base occupancy for all our suites is 2 people unless otherwise specified. They can accommodate between 2 and 6 guests depending on the room you’ve chosen. Additional guests above a certain age are required to pay a fee (as per reservation system). Please visit our Rooms page for full descriptions of our suites.

A:Out of concern for our guests who may have allergies, we do not accept pets with one exception, small dogs are accepted in the Tuscany suite. There is an excellent kennel very close to Belle de Nuit that we highly recommend : http://karefree.ca/index.php?Lang=En&ID=1

A:Belle de Nuit is a non-smoking establishment including on our terraces and verandas. Smoking is allowed in our parking lot. If after your stay we smell smoke in your room, $500 will be charged to your credit card to pay for the required deep cleaning. 
We strive to keep our establishment clean and welcoming to all.

A:Free parking, free Wi-Fi and HD TV- Netflix
Coffee (roasted on site), chocolates, tea, bottled water, and hot chocolate

A:Laundry service is available for a fee on stays longer than 3 days. Please contact us to make arrangements.

A:Please visit https://wakefieldinn.ca/local-ameneties/ for our list of nearby amenities.


A:Our kitchens feature a stove, sink, fridge, microwave, tea kettle and all the required cutlery for your convenience. This kitchen is very practical if you have certain dietary needs.

A:Our rooms do not have landlines, so please bring your cell phones. Our rooms do have free Wi-Fi to help with communications.

A:Yes! We have a variety of great options to meet your needs while you are on vacation. They are conveniently listed, for you to chose, as you reserve on our on-line reservation system.

A:Our rooms are entirely soundproofed and offer the utmost privacy. Please avoid stumping on the second floor. No amount of sound proofing can manage stumping, fully. While our inn has common areas, these are used at the guest’s discretion.

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A:Yes, we can accommodate longer stays. Please contact us by phone at 819-720-0222 for stays longer than 7 nights.

A:We are fluent in both English and French at Belle de Nuit

A:It is our pleasure to accommodate your group. Families and friends and work functions may rent our entire establishment for private gatherings. We also have a 600 sq ft function room for your convenience. For more information on group events please click our Groups & Events menu.

A:As your hosts, we live on the property and are here to address your needs to make sure you have a comfortable and unforgettable experience in our establishment. There may be times where our on-site staff are responsible for your stay.

A:Please contact us with your needs. Some of our rooms are ramp accessible, but do not have bathrooms with handicap accessibility.

A:Children are welcome at Belle de Nuit. That said we aim to maintain a relaxing environment for all of our guests. Parents are asked to accompany children under the age of 11 at all times while on the property. Thank you for your understanding.

Children under the age of 7 stay with us free of charge. They must be in a suite with one or two adults. Please refer to our booking engine, ThinkReservation.